0
About two years ago, I finally got their customer service number from one of their reps. I called and got the run-around. Finally, I convinced them to send a set of replacement toe and heel pieces to the ski shop where I was working at the time. When they finally arrived (about 6 weeks later), they were the wrong toe and heel pieces. They were for a different boot. I was irritated, and I called back. They sent another set. Once again, they were for a different boot. I gave up and skied with my worn-down toe and heel pieces for the rest of the season. Skied 85 days.
Called again last year. Same run-around. They refused to send them to my home address and said they would only send them to an authorized Salomon dealer. I begrudgingly agreed and requested that they be sent to the shop where I was working, again. Of course, they sent the wrong set...AGAIN. Spent the whole season on the same worn-down boots from the year before. Skied 92 days.
I'm trying to gear up for this season. I've lost the phone number that I had such a difficult time tracking down. I'm sure that I'd run into the same problems if I called them again. I love my boots, but I imagine that I'm going to have to pony up for a new pair this season because I can't possibly ski on these worn-down toe and heel pieces anymore. I know I won't be able to track the customer service line down.
Unless this is somehow resolved very easily (i.e., if some Solomon rep reads this and helps me out), I will never buy Solomon again and I will launch a full-blown attack on the brand. I will strongly advise anyone against buying their boots on account of Solomon's pathetic customer service. What's the purpose of buying boots with replacement toe and heel pieces if you can NEVER get a replacement set?
What else can I help you with?
Where can I find a reliable cowboy boot repair kit for fixing my worn-out boots"?
You can find a reliable cowboy boot repair kit for fixing worn-out boots at specialty shoe repair shops, online retailers like Amazon or at Western wear stores.
Where can I find a reliable boot eyelet repair kit for fixing my damaged boots?
You can find a reliable boot eyelet repair kit for fixing damaged boots at most shoe repair shops, online retailers like Amazon or eBay, or at specialty stores that sell shoe repair supplies.
How is a Boot Kit replaced on Saturn 1999 SL2 Is it simple enough for a women to do it?
If the boot is torn, then more than likely the CV joint needs replacing. It at the very least needs to be inspected. You can replace the boot with a repair kit, but I would have the joint inspected.
What is the function of a boot-kit in a car?
There are different ways to define what a boot kit is in a car. A boot kit can be a set of boots or rubber cups that cover joints in the axles of a car. A boot kit can also be an emergency kit that has survival gear in case of extreme weather and breakdown. A boot kit might also be a type of lock put on a wheel of a car so the car cannot be moved. This is done by local police if tickets accumulate on the vehicle and are not paid.
Do they make a repair kit for these Lincoln air ride systems?
no repair kit
What is an oxen yoke repair kit?
It is a repair kit for a yoke used on oxen. Seriously, it's a kit that contains all the tools you need to repair a yoke if it breaks.
Where could a person buy a Rocky Boot care kit?
There are many places where one could purchase a Rocky Boot care kit. One looking to purchase a Rocky Boot care kit should visit on the web sources such as Shoeshine Express and Galls.
Can you buy a carpet repair kit online to repair a hole in your carpet?
If you want to buy a carpet repair kit to fix the hole in your carpet, you can buy a kit on the net. You can also buy a kit at a home improvement store, such as Lowe's or Home Depot.
What is an oxen yoke repair?
It is a repair kit for a yoke used on oxen. Seriously, it's a kit that contains all the tools you need to repair a yoke if it breaks.
Do you have a puncture repair kit for fixing flat tires?
Yes, we have a puncture repair kit available for fixing flat tires.
What is difference between repair kit and maintenance kit?
you use a repair kit when something is broken, and you use a maintenance kit to maintain something to keep it it a good, healthy working condition so it does not break
How much does the repair kit cost in World of Tanks Blitz?
At tier one, the repair kit consumable costs 500 credits.The cost of the repair kit consumable then goes up by 150 credits per tier.
