I have had this issue before it was really diffucult! I thought I could just use the swimming pool net (filter) to get it out but it just kept breaking. So eventually after trying I just drained it all and than refilled it.
I mean you can try taking paper towels and laying them in you swimming pool net and than trying to get the ash. This way there is no holes that the ash can actually slip through and break. hope this helps!
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