answersLogoWhite

0

The average handle time is a very important statistic that relates directly to staffing needs, employee performance, and average call cost. If the average handle time is five minutes then you can predict how many employees you need to handle the expected call volume, you can define the average labor cost per call and measure which employees are below average in their performance to identify them for further monitoring or training.

User Avatar

Wiki User

17y ago

What else can I help you with?

Related Questions

What is aht in bpo?

Average handle time


What is the average amount of time to handle calls at a call center?

Average Handle Time on a call depends on the no. of hours spend on total calls. Formula : Total no. of hours on calls (includes ACD + ACW + Hold Time) _________________________________________ Total No. calls taken in a day


What were sources of measuring time in past?

Some sources for of measuring time in the past were sundials, and hourglasses


What is 5.10 in decimal to time?

Since the standard unit for measuring time is a second, the answer is 5.10 seconds. Since the standard unit for measuring time is a second, the answer is 5.10 seconds. Since the standard unit for measuring time is a second, the answer is 5.10 seconds. Since the standard unit for measuring time is a second, the answer is 5.10 seconds.


Do lines of longitude have anything to do with measuring time?

yes... The longitude that the sun is directly over at any point in time is on average 15


How are measuring tools for measuring time made and why?

Because you are a bowenian Because you are a bowenian


What is the tool for measuring time?

Stopwatch.


How do you use measuring tape?

just by measuring it by 12 inches every time- chidimma agbugba


Is an earthquake measuring 2 ten time stronger than one measuring 3?

No this is reversed


what type of measuring device is clock?

clock is type of measuring device that you can use to see the time


advantages of dynamometer type measuring instruments?

Dynamometer-type measuring instruments offer several advantages, including high precision and accuracy in measuring force, torque, or power. They are typically robust and can handle a wide range of test conditions, making them versatile for various applications. Additionally, these instruments often provide real-time readings, which enhances the efficiency of testing and monitoring processes. Their design allows for easy calibration and maintenance, further ensuring reliable performance over time.


What are the importance of time?

the importance of the earth was made and howevaluationchanges time as the years go bye.