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The average handle time is a very important statistic that relates directly to staffing needs, employee performance, and average call cost. If the average handle time is five minutes then you can predict how many employees you need to handle the expected call volume, you can define the average labor cost per call and measure which employees are below average in their performance to identify them for further monitoring or training.

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Q: What is the importance of measuring the average handle time?
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Continue Learning about Natural Sciences

How are measuring tools for measuring time made and why?

Because you are a bowenian Because you are a bowenian


What is the basic unit for measuring for time?

seconds


What is the standard SI unit for measuring time?

Seconds


Unit of measuring time?

It should be measured in sec.


Are distance and time and speed important in measuring motion?

Yes.

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Average Handle Time on a call depends on the no. of hours spend on total calls. Formula : Total no. of hours on calls (includes ACD + ACW + Hold Time) _________________________________________ Total No. calls taken in a day


What were sources of measuring time in past?

Some sources for of measuring time in the past were sundials, and hourglasses


What is 5.10 in decimal to time?

Since the standard unit for measuring time is a second, the answer is 5.10 seconds. Since the standard unit for measuring time is a second, the answer is 5.10 seconds. Since the standard unit for measuring time is a second, the answer is 5.10 seconds. Since the standard unit for measuring time is a second, the answer is 5.10 seconds.


How are measuring tools for measuring time made and why?

Because you are a bowenian Because you are a bowenian


Do lines of longitude have anything to do with measuring time?

yes... The longitude that the sun is directly over at any point in time is on average 15


What is the tool for measuring time?

Stopwatch.


What are the importance of time?

the importance of the earth was made and howevaluationchanges time as the years go bye.


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importance and use of a resouse change with time


Is an earthquake measuring 2 ten time stronger than one measuring 3?

No this is reversed


what type of measuring device is clock?

clock is type of measuring device that you can use to see the time


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just by measuring it by 12 inches every time- chidimma agbugba