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Who are some providers for hosted IVR?

Updated: 10/20/2022
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10y ago

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The advanced features associated with the IVR system make it the most commonly used among business organizations. The perks of using an IVR for business connection include customer satisfaction, brand building, lead generation, operational cost reduction, saves executives' time, and many more.

IVR system's features vary from one another, and each has its own area of expertise. But when it comes to the services' consistency, I would suggest the multilevel IVR solution provided by MCUBE. What makes them the most preferable is their easy-to-use IVR services, along with the no-time installation process and cost-effectiveness.

I am not going into details, but these are some highlights of the prime and in-demand features associated with MCUBE's IVR solution-

1-Multilevel IVR-

Multilevel Interactive voice response services of MCUBE represent specific requirements of the caller. It ensures each call from the customers is re-routed accurately to the desired department or executive through numerous input stages of input prompts.

2- Automated helpline-

The automated helpline feature enables the users to purchase subscriptions, plans, services just by selecting input through the keypad without any human intervention. Users can also use this feature for information retrieval like order status tracking, product details, bank balance check, etc.

3- Sophisticated telephony system-

MCUBE's IVR gives businesses a sophisticated telephony system as it allows integration of IVR system with additional services like track and extension on multiple toll-free numbers. By doing this, businesses can handle all their inbound and outbound calls effortlessly within a single platform.

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Some providers for hosted IVR are Cloud Hosting from Voxeo or IVR Technology Group. They give you a cloud based IVR and multi-channel customer service solutions with functionality.

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