Yes, "inbound" means "incoming."
Inbound = someone calling you Outbound = you calling someone
An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two. CyfutureBPO is the best inbound call center in USA.
Inbound = incoming calls (support related,inquiries)Outbound = outgoing calls (sales,marketing,promotions)
An inbound process is one that exclusively or predominately handles incoming calls.
Call center services that support calls received from a customer. Inbound call center calls typically include customer support and help desk calls. Inbound call center Call center services that support calls received from a customer.
An Inbound Callcenter is a callcenter that specializes in incoming telephone calls from customers, rather then outbound calls. This may be, for example, for technical support.
An inbound sales agent takes calls from new and existing customers and sells them products or services.
Inbound telemarketing is the acceptance of calls to make orders and request information. There are many inbound telemarketing services but one company, Bellcom Worldwide deals with multilingual inbound sales.
Then the timeout is not called.
what did you do there? inbound calls, outbound calls. customer service, tech?????